Terms and Conditions

Terms & Conditions

Of Katsam Adventures Ltd. We operate all safari holidays featured on our website.

Please take time to read the terms and conditions of KatsamAdventures Ltd services. Confirming a safari with KATSAMADVENTURES LTD assumes that you have read, fully understand and accept the terms and conditions described below.

1. Our Details

We are based at Ntinda kisasi road, Musana house Kampala District, Uganda.
KATSAMADVENTURES Ltd is a private company registered by the URSB under registration
number: 80020001120085.

2. Your Booking With Katsamadventures Ltd.

A booking with Katsam Adventures will exist as soon as we issue our ‘Confirmation Invoice & Itinerary’. We will issue this after receiving your deposit and confirming every element of your trip to East Africa. We will make your booking on the terms of these booking conditions. In agreeing to them, you guarantee that you have the authority to accept and do accept on behalf of your party (named on the booking form) the terms of these booking conditions.

3. Paying For Your Trip To East Africa

When you make your booking, you must pay a deposit of 30% of the booking cost. Balance or full payment should be made within 45 days of the trip’s departure. Sometimes your booking may require other upfront payments on top of the usual 30% deposit – for internal flights, gorilla permits or some bookings over peak holiday periods.

Chimpanzee and Gorilla permits in Uganda and Rwanda must be paid 100% upfront based on the government’s advertised price. Changes in pricing and booking terms of the permits are independent of Katsam Adventures terms and determined by the government body in charge of wildlife.

We will inform you before booking your trip with us if an additional deposit is required. Then you must pay the remaining balance of the booking cost at least 45 days before your departure date.

If the deposit and/or balance is not paid in time, we have the right to cancel your travel arrangements and will retain your deposit. If your payment is late, we will send you a reminder, and if it is still not paid, we will be forced to cancel your trip.

Any quote offered to you is valid for 7 days from that date, after which we may have to vary the price due to cost changes.

Our suppliers have rates in US dollars. We will quote you a trip in only USD, and any quote you receive from us will be valid for 7 days.

4. If You Cancel Your Trip To Africa

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received by email. Please send it to info@katsam-adventures.com and ensure that Katsam Adventures acknowledges the email. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:

Period before departure in which you notify us:

Cancellation charge:

More than 90 days No charge: full refund

45 to 90 days 30% of booking cost

less than 45 days 100% of booking cost

No show 100% of booking cost

Note: Some camps have high cancellation charges over peak booking periods, such as December to February or May to July. That may affect the above cancellation charges, making them higher than normal. If higher-than-normal cancellation charges affect your booking, we will inform you in writing at the quote stage and before you pay your deposit. Once your deposit is paid and we have issued you a Confirmation Invoice, you are liable for these increased cancellation charges.

If you paid upfront for gorilla permits or domestic flights at the deposit stage, these are non-refundable. So the cost of these will be retained by us on top of the cancellation charges indicated above.

5. The following cancellation charges apply to the basic program rate:

60 days or more prior to arrival 10% charge

59 – 30 days prior to arrival 30% charge

30 – 8 days prior to arrival 50% charge

7 – 3 days prior to arrival 75% charge

48 hours and below prior to arrival 100% charge.

KATSAM ADVENTURES LTD reserves the right to deduct all expenses incurred from money paid.

6. Gorilla/Chimpanzee permits and air tickets are 100% non-refundable.

7. Refunds

No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.

8. Payment Methods

Payment can be made by VISA credit card, bank transfer or cash, before the start of the sasfari. Note that payments by VISA credit card attract a 5% service charge. Credit card transactions must be made at least two months prior to the start of your safari. Regretfully, traveller cheques are no longer accepted.

The costs of international transactions (or 5% service charge in case of credit card payments) are to be fully paid by the client.

9. Pricing

Prices on the website or quoted to our clients are subject to change without notice and are not guaranteed until confirmed in writing.

KatsamAdventures LTD reserves the right to adjust prices at any time should there be any fluctuation in the exchange rate or increase in the cost of any element of the tour. The company will however make every effort to minimize any increases.